Guarantees
Know your property is protected with our guarantees
No Rent, No Fee Guarantee
If you are not receiving rental income due to vacancy or eviction, you do not pay a management fee. It is that easy! We guarantee that if you are not making money, we are not either.
“Burn the Contract” Guarantee
At GEM Realty, we do not think locking out clients into a contract is necessary. We believe in earning your business every day with our exceptional service! If you are not satisfied, let us know and we will make it right. If we can’t, you can cancel our property management services at any time with no fees or penalties.
30-Day Lease Guarantee
Renting your property is our priority. We guarantee that we will get your property rented within 30 days of listing it – or we will take half off your leasing fee. Specific details in the agreement.
Eviction Protection Guarantee
GEM Realty works hard to ensure we are getting the best residents possible! We are proud of our screening process and resident oversight, if at any time we are in a position to have to evict your resident we will cover the costs of finding a replacement resident.
Resident Retention Guarantee
We pride ourselves in finding long term residents for your property and believe that you should not have to pay to rent your property twice in one year. Unless a resident is relocated due to military orders, we will replace a resident that breaks their lease within their first year for free.
Cost Control Guarantee
As your property manager, it is important to us that we communicate openly with you about costs and repairs at a property. Property repairs are inevitable, but that doesn’t mean you should be blindsided by unexpected expenses. We believe in ensuring our owners have approval of expensive repairs at their property outside of emergencies and habitability situations. At GEM Realty we value open communication and transparency!
No Vendor Mark-Ups Guarantee
We believe in maintaining trust, transparency and open communication with owners about property expenses. We do not earn profit off our vendors and choose them purely off their work and their competitive rate for you. We believe maintaining lasting relationships is more important than nickel and diming our clients.
Pet Protection Guarantee
In Virginia, nearly 70% of all renters own either a cat or a dog. Allowing pets into your home doubles your rental pool and allows for increased rental rates! Statistically, pet owners tend to have higher incomes and are more stable renters. We believe in finding the best renters for your property, and we guarantee if your property incurs pet damage due to a resident that we screened, and approved pet, we will cover up to $1,000 worth of damage!